Privacy Policy

Last updated: January 15, 2024

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Important Update

We've updated our Privacy Policy to comply with the latest data protection regulations.

Information We Collect

We collect various types of information to provide and improve our services.

Personal Information

Basic Information

Full name
Email address
Phone number
Date of birth

Profile Information

Profile picture
Travel preferences
Language preferences
Dietary requirements

Booking Information

Trip Details

Travel dates
Destination details
Activity preferences
Special requests

Payment Details

Payment method
Transaction history
Billing address
Currency preferences

How We Use Your Information

We use your information in various ways to provide and improve our services. Here's a detailed explanation of how we use your data:

Service Provision

Booking Management

Process your travel bookings and reservations
Coordinate with tour operators and service providers
Send booking confirmations and updates
Handle payment processing and refunds

Customer Support

Respond to your inquiries and requests
Provide travel assistance and support
Address complaints and resolve issues
Maintain communication records

Service Improvement

Product Enhancement

Analyze user behavior and preferences
Improve our website and app functionality
Develop new features and services
Conduct market research and analysis

Personalization

Customize your travel recommendations
Remember your preferences
Provide personalized content
Tailor our communications to your interests

Security & Compliance

Safety Measures

Prevent fraud and unauthorized access
Verify your identity
Maintain platform security
Monitor suspicious activities

Legal Requirements

Comply with legal obligations
Respond to legal requests
Maintain required records
Enforce our terms of service

Data Protection Illustration — Your data is protected with industry-standard security measures

Data Security

We implement robust security measures to protect your data.

Encryption

All data is encrypted using industry-standard protocols

Secure Storage

Data stored in secure, monitored facilities

Access Control

Strict access controls and authentication

Your Rights

Under data protection laws, you have several rights regarding your personal information:

Access and Information

Right to Access

Request a copy of your personal data
Know how we use your information
Verify the lawfulness of processing
Obtain information about data sharing

Modification Rights

Right to Rectification

Correct inaccurate personal data
Complete incomplete information
Update outdated details
Maintain data accuracy

Right to Erasure

Request deletion of your data
Remove consent for processing
Object to data processing
Ensure third-party deletion

Control and Restrictions

Processing Controls

Restrict data processing
Object to direct marketing
Control automated decisions
Data portability rights

Additional Rights

Withdraw consent at any time
Lodge complaints with authorities
Receive notification of data breaches
Request data processing limitations