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Refund Policy

Last updated: January 15, 2024

Refund Eligibility

Understanding when you're eligible for a refund.

Eligibility Criteria

Full Refund Conditions

Cancellation 72+ hours before start
Service unavailability
Booking errors by Skiffr
Force majeure events

Partial Refund Conditions

48-72 hours before start
Unused service portions
Alternative service acceptance
Special circumstances

Refund Process

Understanding how refunds are processed and timelines involved.

How to Request a Refund

Request Steps

Login to your Skiffr account
Navigate to booking history
Select 'Request Refund' option
Fill refund request form

Required Information

Booking reference number
Reason for refund
Supporting documentation
Preferred refund method

Processing Timeline

Standard Processing

Request review: 1-2 business days
Approval process: 1-3 business days
Payment processing: 5-7 business days
Bank settlement: 2-5 business days

Payment Methods

Original payment method refund
Bank transfer options
Travel credit alternatives
Currency conversion policies

Special Circumstances

Special situations that may affect refund eligibility and processing.

Emergency Situations

Medical Emergencies

Documented illness or injury
Family medical emergencies
Required documentation
Modified refund terms

Natural Disasters

Weather-related cancellations
Natural calamities
Travel advisories
Force majeure events

Service Issues

Provider Cancellations

Service unavailability
Schedule changes by provider
Quality issues
Safety concerns

Technical Issues

Booking system errors
Payment processing issues
Double booking situations
Pricing errors

Special Consideration Cases

Documentation Required

Medical certificates
Government notices
Insurance claims
Third-party verification

Review Process

Case-by-case evaluation
Priority processing
Modified refund amounts
Alternative compensation options