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Cancellation Policy

Last updated: January 15, 2024

Cancellation Rules

Understanding our cancellation policies and timeframes.

Cancellation Timeframes

Standard Cancellations

Free cancellation within 72 hours
50% charge within 48-72 hours
Full charge within 48 hours
No-show policies

Special Cases

Emergency situations
Weather-related cancellations
Health emergencies
Force majeure events

Cancellation Process

Step-by-step guide to canceling your booking.

How to Cancel

Online Cancellation

Log into your Skiffr account
Go to 'My Bookings' section
Select booking to cancel
Follow cancellation prompts

Support Assistance

Contact customer support
Provide booking reference
State cancellation reason
Request confirmation email

Post-Cancellation

What to Expect

Cancellation confirmation email
Refund processing timeline
Booking status updates
Future booking options

Documentation

Cancellation reference number
Fee breakdown if applicable
Refund confirmation
Support contact details

Fees and Charges

Understanding cancellation fees and associated charges.

Standard Cancellation Fees

Time-based Charges

72+ hours: No charge
48-72 hours: 50% of booking
24-48 hours: 75% of booking
Under 24 hours: 100% charge

Service-specific Fees

Activity cancellation fees
Accommodation charges
Transport booking fees
Package tour charges

Additional Charges

Administrative Fees

Processing fee
Bank charges
Currency conversion fees
Third-party charges

Special Conditions

Peak season charges
Group booking fees
Special event rates
Premium service fees

Fee Waivers

Eligible Situations

Medical emergencies
Natural disasters
Service cancellations
Booking errors

Required Documentation

Medical certificates
Official notices
Insurance claims
Supporting evidence