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Cancellation Policy
Last updated: January 15, 2024
Cancellation Rules
Understanding our cancellation policies and timeframes.
Cancellation Timeframes
Standard Cancellations
- Free cancellation within 72 hours
- 50% charge within 48-72 hours
- Full charge within 48 hours
- No-show policies
Special Cases
- Emergency situations
- Weather-related cancellations
- Health emergencies
- Force majeure events
Cancellation Process
Step-by-step guide to canceling your booking.
How to Cancel
Online Cancellation
- Log into your Skiffr account
- Go to 'My Bookings' section
- Select booking to cancel
- Follow cancellation prompts
Support Assistance
- Contact customer support
- Provide booking reference
- State cancellation reason
- Request confirmation email
Post-Cancellation
What to Expect
- Cancellation confirmation email
- Refund processing timeline
- Booking status updates
- Future booking options
Documentation
- Cancellation reference number
- Fee breakdown if applicable
- Refund confirmation
- Support contact details
Fees and Charges
Understanding cancellation fees and associated charges.
Standard Cancellation Fees
Time-based Charges
- 72+ hours: No charge
- 48-72 hours: 50% of booking
- 24-48 hours: 75% of booking
- Under 24 hours: 100% charge
Service-specific Fees
- Activity cancellation fees
- Accommodation charges
- Transport booking fees
- Package tour charges
Additional Charges
Administrative Fees
- Processing fee
- Bank charges
- Currency conversion fees
- Third-party charges
Special Conditions
- Peak season charges
- Group booking fees
- Special event rates
- Premium service fees
Fee Waivers
Eligible Situations
- Medical emergencies
- Natural disasters
- Service cancellations
- Booking errors
Required Documentation
- Medical certificates
- Official notices
- Insurance claims
- Supporting evidence